FAQ Frequently Asked Questions

Direct Answers

1. Must I be an European resident / citizen to play?

No, you don't need to be physically in any of the EuroMillions Lottery countries to play. 886euro.com acts as an online service company. We'll buy your tickets in Europe for you. This is why the syndicate manager is paid 1% of any winnings. This is the service charge for the purchasing and processing of the tickets and for the management of the syndicate.
2. Is it legal to sell tickets for EuroMillions online?

Various European laws require that the purchase of the EuroMillions Lottery ticket has to be made in the country where the ticket is submitted. An example of this is the UK's Lotteries Act (1993) which states that a lottery ticket may only be purchased in the UK. 886euro.com does comply with this provision. We contractually agree with you (via our terms and conditions) that we will pay out 95% of the winnings on any ticket. 5% of the winnings are being retained as the management fee. No resale or transfer of the ticket purchased in Europe by the player is admissible, as this would be in contravention to the legislation.
3. How old must I be to participate in EuroMillions at 886euro.com?

You must be 18 years old, or over.
4. When do the ticketsales close?

We'll accept your entries until 4.30pm GMT,on the Friday prior to the drawing date. Your lottery ticket/receipt will show you the valid drawing date for your ticket. This gives us enough time to ensure that all your payments have been correctly processed and that the tickets are bought before the official lottery closing time. Any entries after 4.30pm on the Friday prior to the drawing will automatically be entered into the following drawing.
5. Why do you own 5% of each ticket?

We are required by law to retain a percentage of each ticket we sell. When we pay out winning tickets, we keep 4% as a service charge and 1% is paid to the syndicate manager who purchases, safeguards and cashes in your tickets in the European country of play.
6. What is your policy on refunds and cancellations?

Once you have purchased your tickets our services begin immediately and so, unfortunately, we are not able to offer any refunds on purchased tickets. Please doublecheck your numbers before completing your purchase in order to avoid any mishaps.
7. How can I be sure that my tickets are actually purchased and entered into the drawing I have paid for?

After purchase you are presented with a copy of the receipt/lottery ticket that you have purchased. This lottery ticket is your tangible proof that you have purchased a valid EuroMillions lottery ticket from 886euro.com. Our contractual obligations require us to process this ticket in a timely manner to ensure that it is entered into the drawing specified on the ticket. This lottery ticket is proof of purchase for you, and holds us liable under the provisions of the Terms and Conditions if we should be negligent in processing your purchase. Rest assured that 886euro.com takes your purchase seriously and will never defraud you. Your trust is our most valued commodity.
8. How can I pay to play?

Currently 886euro.com accepts Credit Cards, Debit Cards and Net-Banking Accounts. Upon registration you may select a payment method from one of those listed. You may change your payment method at any time prior to the purchase of a lottery ticket. Payment methods are dependent upon the country you reside in. Please contact our customer service ( service@886euro.com ) in case of any required assistance.
9. How much will my tickets cost in my local currency?

You are charged according to the current exchange rate at the time of your purchase. The amount will be displayed on the virtual and physical lottery ticket generated by 886euro.com.
10. Who is 886euro.com?

886euro.com is an e-gaming company providing all the best in online lottery entertainment. We have more than 5 years of online experience in European lottery services for our customers.
11. What are my winning chances?

The odds vary depending on which lottery you are playing. For most lotteries your chances of winning a prize are really very good. For example, the odds of you winning a prize EuroMillions are 1:38. You will find a full explanation of the odds in each winning class on the EuroMillions page.
12. Where can I view details of tickets I have purchased?

All details of your tickets are saved in your personal lottery account, under the ticket statements section. A full breakdown of the tickets you have purchased and the numbers you played is available.
13. How can I be sure that the lottery drawings are not biased?

All ball sets and machines are tested by independent auditors in order to ensure that they produce completely random results. Independent statisticians also constantly test the drawing history data for any patterns, trends or signs of bias.
14. Will I get paid when I win?

Of course you will! Winners will immediately be notified by email, and your winnings will be deposited directly into your 886euro.com account. You will then be able to transfer the money into any bank account of your choice.
15. In which currency will I be paid?

When you register your 886euro.com account, you will have to choose which currency you want to play in. Once you have chosen, all transactions thereafter will take place in your chosen currency. You may change your currency at any time.
16. How long will I have to wait for my winnings?

As soon as the lottery drawing has been verified by the official lottery board, we will credit your 886euro.com account with your winnings.
17. Will you notify me when I win?

We will notify you immediately of your win via email no matter how high your win is.
18. Are my winnings taxable?

With EuroMillions winnings are not taxed and you will receive the cash in one lump sum minus the 5% withholding acc. to answer number 5. Depending on your country's tax regulations you may be required to declare the windfall profit though. When in doubt please contact your tax authorities. Eventual bank transfer charges will borne by the player.
19. I have forgotten my password.

Upon your request we will email a verification code to the address you used when you registered with us. Once verified you can choose a new password. service@886euro.com
20. Are there any countries that may not play at 886euro.com?

886euro.com is not allowed to accept players from the United States of America or from Germany.
21. Is it safe for me to use my credit card details on your website?

You are entrusting money to us. This is why we have install the following security measures that will protect your bets and your privacy at all times:
All transactions take place over secure servers, using full 128-bit encryption. Our servers are monitored and tested 24 hours a day to ensure that they are 100% hacker safe. Fraudulent activity is detected and prevented by us and actively prosecuted by our legal team. IP addresses are logged with every purchase, for your security and ours.
22. I received an email from a company stating that I have won and have to pay a fee to collect my winnings. Can this be true?

No! The only fees we charge are included in the purchase price of your ticket. When you win, our 5% syndicate deduction will be made and the remaining 95% of the winnings sent directly to you. You will never need to make an additional payment related to winnings.

With fake emails, phishing, spoofing and 419 scams floating around the internet, it's always a good idea to keep the following in mind when visiting 886euro.com: If you are a registered customer at 886euro, in every email we send you will be addressed by your first name, and your 886euro.com customer number and never "Hey lucky winner!" or "Dear member".

When visiting 886euro.com, the site URL should always read http://www.886euro.com/. If you are concerned about something not looking or feeling quite right, play it safe. Open a new browser window and visit 886euro.com by manually typing in http://www.886euro.com/.

National EuroMillions Sites

FAQ Frequently Asked Questions

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